LeadDesk selected as supplier of customer service solution for the Hospital District of Helsinki and Uusimaa (HUS)
LeadDesk selected as supplier of customer service solution for the Hospital District of Helsinki and Uusimaa (HUS)
LeadDesk Plc Press release 26 May 2026 at 14:00 EET
The Hospital District of Helsinki and Uusimaa (HUS) has selected LeadDesk Plc as the supplier of its customer service and contact center system following a public procurement process.
Based on LeadDesk’s offer submitted in the procurement process, the estimated value of the agreement is approximately EUR 1,3 million euros over three (3) years, after which the arrangement may continue until further notice.
LeadDesk will provide HUS with their customer service solution. The offered solution became part of LeadDesk’s product portfolio through the acquisition of the Norwegian company Zisson AS, completed in 2025. The solution supports HUS’s customer service and contact center system needs as well as the operations of its various units.
“When we acquired Zisson, our goal was to strengthen LeadDesk’s position in complex public sector and healthcare customer service environments. Winning the HUS tender shows that we are now delivering on that promise.
This is a strategically important milestone and a strong validation of our healthcare offering, long-term strategy, and commitment to European digital sovereignty. It strengthens our position in the Finnish healthcare market and demonstrates our ability to serve mission-critical environments where reliability, scalability, data security, and local trust are essential.
Healthcare is one of our strategic focus industries, and our ambition is to build LeadDesk into Europe’s most trusted AI-driven voice and customer interaction platform for high-volume and regulated industries. This win positions us well to support that development across the Nordic market,” says Olli Nokso-Koivisto, CEO of LeadDesk Plc.
More information
Olli Nokso-Koivisto, CEO, LeadDesk Plc
+358 44 066 5765
olli.nokso-koivisto@leaddesk.com
Certified advisor:
Oaklins Finland Ltd, tel. +358 9 6129 670
Distribution
Nasdaq Helsinki
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LeadDesk Plc in brief
LeadDesk is a leading European provider of cloud-based sales enablement and customer service software (CCaaS). LeadDesk cloud software, powered by artificial intelligence, improve customer experience and sales productivity. Over 30,000 customer service and sales professionals work more efficiently with LeadDesk’s software products weekly. In 2025, the Group's revenue was EUR 39.4 million, most of which came from outside Finland. The Group has offices in eight European countries. LeadDesk Plc's shares are traded on the Nasdaq First North Finland marketplace under the ticker LEADD. www.leaddesk.com